Website Policy

Website Policy for Basic WooCommerce Website:

1. Ownership and Domain Name:

  • The website development service includes the creation of a basic WooCommerce website tailored to your startup eCommerce needs. You will be the owner of the website once the development is completed and payment has been received.
  • We will take care of purchasing and setting up the domain name for your website. The domain name will be registered in your name, and you will have full ownership and control over it.

2. Guarantee:

  • We offer a 3-month guarantee from the date of website delivery. During this period, we will provide free technical support to address any issues related to the website's functionality or development.
  • The guarantee covers any bugs, errors, or malfunctions that occur through no fault of your own. It does not extend to issues caused by third-party plugins, code modifications not performed by us, or any changes made to the website by parties other than our team.

3. Support:

  • We provide free technical support for 1 month after the website's delivery. During this period, our team will be available to assist you with any questions or difficulties related to the website's setup or usage.
  • The support includes guidance on using the website's backend, managing products, and basic troubleshooting. Any additional development or major modifications to the website during the support period may incur additional charges.

4. Maintenance:

  • After the initial 1-month support period, we offer website maintenance services at an additional cost. Maintenance services may include regular backups, security updates, plugin updates, and other technical tasks to keep your website running smoothly and securely.
  • You have the option to choose from different maintenance packages suitable for your needs.

5. Refund Policy:

  • If you are unsatisfied with our services within the first 14 days from the project's start date, you are eligible for a full refund.
  • After the development work has started, refunds will be prorated based on the work completed up to the date of the refund request.

6. Communication and Response Time:

  • We strive to respond to your inquiries and support requests promptly. Our typical response time is within 24 to 48 hours during business days.

7. Modifications and Customizations:

  • If you require additional features or customizations beyond the scope of the basic WooCommerce website package, we can provide you with a separate quote for the additional work.
  • Customizations requested after the website delivery may require additional time and resources and may affect the guarantee and support terms.

Please review this policy carefully before engaging our services. By proceeding with the project, you indicate that you have read, understood, and agreed to the terms and conditions outlined in this policy.

This policy is subject to change, and any updates will be communicated to you in advance. If you have any questions or concerns regarding this policy, please feel free to contact us.

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